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Consumers > Hints and Tips > How to help prevent unauthorized disclosure of your customer information
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How to help prevent unauthorized disclosure of your customer information

Did you know that you can ask your telephone company to provide information about what it does to protect the confidentiality of your customer information?

Read your telephone bill and any other notices you receive from your company carefully. Determine if your company is seeking opt-in or opt-out permission to use or share your customer information for marketing.

Make your choice about sharing your customer information clear to your telephone company. The choice you make about how your customer information is used and shared is valid until you inform your company that your choice has changed. Opting to change the sharing status of your “customer information” must be easy to use and free of charge.

If you use a password when contacting your telephone company to obtain your customer information, avoid using any sensitive or readily apparent information, such as your social security number.

Remember: Customer information rules apply to all telephone companies: fixed and mobile. Make your customer information choices known to each company.

 

 
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