July 03, 2009
The TRA undertook today a 1 day workshop to train the Ministry of Economy and Trade team in charge of handling consumer complaints through the existing hotline 1739. This training took place at the Crown plaza Hotel to ensure that the MoET team is ready to handle telecommunication complaints once the Consumer Complaints System implemented between the TRA and the MoET is tested and effectively running.
This training marks the cooperation between the TRA & the Ministry of Economy and Trade which started further to the signing of the Memorandum of understanding between the two institutions and aims at protecting consumer rights. The TRA, in collaboration with the Directorate of Consumer Protection, is establishing a common database to deal with complaints in an efficient and timely manner under applicable laws and regulations.
To view the press release, click here